Update - 12/20/17 at Noon: There will be a memorial for The Big Guy on December 26, 2017 at 6:00 pm. The memorial will be held at one of The Big Guy's favorite places locally - The Grove at The Village at Allen. If you have photos of your family with The Big Guy that you would like to share for the memorial, please email them to firstname.lastname@example.org.
Update - 12/5/17, 4:45 pm: We are heartbroken to share that The Big Guy has passed away. We thank everyone for the outpouring of concern, prayer and love. If you would like to help the family, please visit https://www.gofundme.com/the-big-guy-family-fund. Thank you.
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We want all the families who loved The Big Guy to know that the photo staff is prepared to handle the children's questions. We are working very hard to ensure that this situation is handled with love and care and making every effort to provide a magical experience for your family.
Our fill in character is:
We have sent an email to everyone who had appointments booked November 28 - December 1 (the days the set was closed) with information about how to reschedule, etc. If you did not receive it, please check your Junk/Spam, especially if you used web based email like Yahoo/Gmail/Hotmail. If you did not receive the email and need assistance with rescheduling or have other questions or requests, please send an email to email@example.com. Please include your original appointment date and time and the name the appointment was booked under (not the children's names, the name that booked the appointment) along with your question or request. Please be patient - we will get back to you as quickly as we can - promise.
For those of you with appointments scheduled December 2 - 24, your appointments are still valid and confirmed.
If you could like to send condolence cards, they can be sent to Fairview Town Center, Attn: Wendy Ellis, 329 Town Place, Fairview TX 75069. You may also drop them off in the mail box located outside of the photo area.
At this time, we do not have information about a memorial or service. If that becomes available we will post.
We are so thankful for all of the inquiries, thoughts and prayers, and well wishes you have sent. Please understand that we can not give out any additional information due to medical privacy laws. We ask that you keep his family in your thoughts and prayers.
Thank you again for your understanding, concern and prayers - they are appreciated more than we can tell you.